Shipping

How long will my purchase take to arrive & what's it going to cost me?

We dispatch daily (Monday to Friday) from our Head Office and Warehouse located at Papamoa Beach, New Zealand. 

We are happy to offer FREE WORLDWIDE SHIPPING on all products.

Our Head Office and Warehouse is based in Papamoa Beach, New Zealand and we are shipping daily mon-fri NZT.

Where possible we use a fully tracked service, all orders are shipped with full insurance. 

USA  - Please allow 6-9 working days for your order to arrive.

REST OF WORLD - Most locations around the globe are reached within 5-14 working days. If you would clarification on delivery times to your country please get in touch and we will provide a more detailed estimate.  

INSURANCE We use a fully insured service globally. For the USA we also include full tracking on every order. For some countries where tracked rates are very high we will send insured but untracked unless you would prefer to cover the tracked shipping costs. 

Please note, someone must be available to sign for the delivery – if you would like to have the package left without a signature, you do so at your own risk. Please add a ‘No Signature Required’ note to your order when you get to the checkout.

If you have not received your order after 12 days please get in touch and we will investigate to ensure your order reaches you efficiently.  

If you have any questions please contact our friendly customer service team on contact@sofloat.com

 

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