Returns & Exchanges

SoFloat wants to make your online shopping experience as easy and enjoyable as possible!

We 100% stand by our high quality products and know you will love your SoFloat!

We do not offer returns or refunds for change of mind.

To ensure you purchase the right product for you, please contact our friendly customer service team on +1 407 476 071, Livechat or contact@sofloat.com and we will happily assist you in your SoFloat choice!

We will exchange your SoFloat purchase for a different SoFloat colour or style within 21 days of the purchase date. 

SoFloat will not cover return shipping costs for exchanges. 

For all exchanges please email us on contact@sofloat.com and we will provide you with an Exchange Form.

Post your unused SoFloat with in its original packaging with a completed Exchange Form to

SoFloat Limited
33/38 Ashley Place
Papamoa Beach
Tauranga
New Zealand
3118

ALL EXCHANGES MUST BE RETURNED WITHIN 21 DAYS OF PURCHASE DATE

Faulty or Damaged SoFloat

If for some reason you receive a faulty SoFloat please email contact@sofloat.com within seven days of receiving your SoFloat. 

SoFloat will arrange collection of the faulty product and either repair or replace depending on the fault. 

Click here for SoFloat Warranty Information

Click here for SoFloat Terms and Conditions

Stay in the Loop

Sign up to get the occasional update on sales, new products and more..

PLEASE NOTE: It looks like you should be on our GLOBAL SITE
For faster shipping, please shop from www.sofloat.com

Yes, take me there! No, I want to stay here

PLEASE NOTE: It looks like you are browsing from NEW ZEALAND
For faster shipping, please shop from your local store www.sofloat.co.nz

Yes, take me there! No, I want to stay here

PLEASE NOTE: It looks like you are browsing from AUSTRALIA
For faster shipping, please shop from your local store www.sofloat.com.au

Yes, take me there! No, I want to stay here